The Background:

The role of Global Mobility Manager will be responsible for the day-to-day management of a team of 1 assistant manager and 4 coordinators. The delivery of a professional mobility service to the business and assignees in line with agreed KPI's is the core element of this role. Reporting into the UK based senior manager mobility operations this role is key to further developing the efficiencies of the integrated mobility team across Europe and ensuring service standards are maintained.

The Role:

Responsibilities will include but not limited to the following:

• Develop an expert knowledge and understanding of the functional business priorities as it relates to global mobility initiatives
• Present at internal functional meetings and updates
• Liaise with internal business units regarding international mobility and the associated issues
• Primary responsibility for policy interpretation, considering escalated issues, dealing with exception requests
• Personal involvement in senior level and/or confidential moves
• Internal communication to senior management and other stakeholders
• Attend regular meetings with the UK based senior manager operations for case and process updates, projects and review of KPIs
• Deal with issues that need to be addressed to improve services provided by the team
• Responsible for relationship and smooth interaction with other internal functions such as payroll, finance, tax and HR
• Proactively engage with key stakeholders to identify key mobility operational challenges and co-develop and implement appropriate solutions
• Collaborate with internal business units on global mobility initiatives, piloting where appropriate, to support Firm wide increases on mobility moves
• Drive quality and efficacy in the assignment process through tracking all new assignments and liaising with mobility teams to ensure a positive experience for both assignees and the business from pre-assignment through to repatriation
• Ensure repatriation discussions between the business and assignees take place on a timely basis
• Act as a trouble-shooter, primary point of contact for any issues arising
• Team management ensuring operational service standards are adhered to
• Develop, train, coach and support team
• Reviewing current operating procedures ensuring these are aligned to the integrated GM team model
• End-to-end assignment management of assignees from initial assignee briefing to the final debrief
• Focus on seekers and making sure these are proactively managed
• Salary review process for returning UK assignees
• Database reporting responsibilities
• Implementation of GM website
• External third party providers in UK primary contact for day to day issues.

The Person:

The successful candidate will ideally have previous experience dealing with: international assignment, global mobility or expatriate management issues. This role will provide a single point of contact for expatriate assignees and business leaders so the ability to advise effectively on expatriate management issues is key. Applicants must have a sound understanding of expatriate benefits and allowances. On a personal note candidates will be robust, credible with excellent communication and interpersonal skills with the ability to develop strong rapport at all levels. Additional attributes include good organisational and team management skills, conscientious with the ability to maintain a strong focus on quality/detail and service delivery.

To Apply:

Please forward your CV along with salary details to info@jammobility.co.uk quoting ref AS/18178/IA-RM or by calling Andy Shaw on 0845 056 0037.

In compliance with the new regulations (April 2004) in place under the Employment Agencies Act, JAM Mobility Solutions will require proof of identification. A current copy of a passport, driving licence, ID card or NI card will be required as part of the registration process. Email and faxed copies are acceptable.

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