Toronto serviced apartments company DelSuites is responding to the challenges of supporting relocation moves and international assignments in Canada. Marketing manager Suelyn Bloye shares her tips for finding the right accommodation for your employees.
Q. Where are your apartments, and why are you based in these particular locations?
At DelSuites, we have over 370 serviced apartments split over 16 locations in Toronto.
The demand for reputable serviced accommodation providers is strong. Many companies have their Canadian headquarters in downtown Toronto, and are looking for temporary housing for their employees within close proximity of their work.
DelSuites has locations close to the financial, business and entertainment districts, major attractions, transport links, shopping and restaurants, all of which are important to our guests.
We cater for corporates, individuals, and varied market segments. As Toronto is the major financial hub of Canada, one of our largest sectors is business.Q. Where do your guests come from – domestic, US or International relocations?
The majority of our guests are domestic and inbound from the US. With increased immigration and project-related guests from Europe, we have seen an increase in numbers. Our typical length of stay is 45 days.Q. What challenges do companies face in finding suitable accommodation to support relocation moves and international assignments in Canada and your particular locations?
The biggest challenge lies in finding a serviced apartment company that can provide consistency and service and that follows government laws and regulations.
Several providers may have apartments in the same building, but they may provide vastly different services or furnishings. A website can only tell you so much about a property, the service level, and the team that operates the business.
We suggest that companies work with serviced apartment operators that are members of the Corporate Housing Providers Association (CHPA) or Canadian Employee Relocation Council (CERC)
. This shows that the company is serious about the service it provides and the standard of its apartments.Q. Have you any comments to make about the demographic of your guests?
We attract a diverse demographic. Each sector provides different challenges and expectations. As the core of our business is corporate, there is a need to adapt to Millennials. This type of guest demands the best wi-fi speed and touch-of-a-button responses. These 'nice to haves' are now 'need to haves' if we want to be successful.Q. What percentage of your business is relocation, and do you aim to grow your provision for relocation/international assignment use?
Relocation is a large sector for us. We see the relocation companies as an extension of our sales team. We understand companies want one point of contact for worldwide solutions, so we strive to make DelSuites the go-to provider in Toronto for our relocation partners.
Conferences such as those of the Canadian Employee Relocation Council
and Worldwide ERC
show that the relocation business is always changing. The investment in the relationship between supplier and relocation company is one that we pay great attention to. We have found that the more transparent both sides are, the more business both sides win.Q. How important is the business travel and leisure market to your business?
Business-related travel is a major part of our market. Leisure travel is also important, and it increases in the summer, thanks to vacation stays, visiting family, and so on.Q. What would you describe as the key reason for relocation users to opt for your apartments?
We always strive to provide that home-away-from-home feeling. Moving to a city for the first time can be daunting. Our aim is to have our guests settled in quickly.
Services such as free airport pick-ups, a 24-hour emergency line, weekly housekeeping, and in-person suite orientations attract favourable comments in our guest satisfaction surveys.
We also have the advantage of constructing the buildings our apartments occupy. This means that we often have first choice of suites and floorplans, and thus are able to provide our guests with best-in-class accommodation.Q. Do you have any comments on the election results and how they may affect global mobility?
The new Prime Minister, Justin Trudeau, has said that he is willing to increase infrastructure spending on various projects in the Greater Toronto region, and there could be an increase in immigration in the coming years. This may result in more opportunities for serviced apartment providers.
To find out more about Delsuites and their serviced apartments, visit their website here, www.delsuites.com
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