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18/12/2007
EuRA launch accreditation programme for relocation providers
The European Relocation Association announced the implementation of the first certificated standard for European relocation service providers, the EuRA Quality Seal, at its members’ day, held in Frankfurt at the end of November. This new initiative defines criteria for high quality standards of destination service delivery and ethical conduct. The aim is to offer a true benchmark for the market giving customers confidence in their choice of relocation service providers bearing the seal. Designed by EuRA members, for EuRA members, the standard has some of the elements of ISO 9001 but is very much relocation industry- and destination service-provider- orientated. The auditing process will be conducted by German based DQS, founded in 1985, and internationally recognised as an expert in the certification process, operating in 45 countries. Audit costs for the Quality Seal are based on annual turnover, and will start at around 2000 euros, increasing to up to 4000 euros for large organisations, with reassessment required every two years.
EuRA has promoted best practice and high standards in the relocation industry since it was found in 1998, and now has more than 280 members worldwide. This new development is a natural progression and comes after consultation with a focus group of members across Europe.
Says EuRA spokesperson Helmut Breg, “More and more customers focus their attention on the quality standards of relocation service providers and a certification of their competence. From now on, relocation service-providers can prove their own professionalism and ensure that their customers truly benefit from the service, dealing with the national and international mobility of their employees.”
Information and application forms can be found on the DQS website at www.dgs.de. The first companies will be undertaking their audits over the next six months. EuRA are offering training sessions covering the programme, the audit and best practice implementation in February and June 2008. See www.eura-relocation.com.
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