Relocation Service Provider of the Year: IPM Global Mobility

IPM Global Mobility impressed the judges with a detailed and informative entry showcasing a niche, all-round service from a quality, value-for-money independent specialist provider.

IPM Global Mobility impressed the judges with a detailed and informative entry showcasing a niche, all-round service from a quality, value-for-money independent specialist provider.Led by managing director Alan Bentley, IPM has established an offering that bridges consulting services and practical aspects of assignment remuneration, payroll, taxation and benefits, assignment management and vendor management services, including immigration and destination services, freight, culture and language training.The company provides relocation support to a range of organisations and their assignees. As well as multinationals with an established global workforce, clients include organisations expanding into overseas locations or experiencing a surge in global mobility from emerging markets. Long-term relationships are central to its success, as is ongoing investment in training and development.IPM now has a subsidiary company in Denmark to service its expanding Scandinavian client base, and an office in Aberdeen that supports oil and gas industry clients. Its recently opened London office serves organisations headquartered in the capital.What makes IPM a winner? The judges highlighted innovation, teamwork, service, use of resources, and evidence of an ethos of inclusion in a flat structure, as well as the passion, pride and loyalty of the staff.Key to innovation, they said, was investment in Cloud technology, which enables IPM&#x;s consultants to provide quality service while improving efficiencies and productivity.Another notable innovation was helping one client to limit the impact of tax and make substantial savings by paying benefits such as housing rentals direct to the supplier, rather than to the employee.To maintain service-level agreements and provide consistency, a senior IPM staff member is assigned to each client, and regular face-to-face review meetings are held. Ongoing client research provides the feedback necessary to ensure that service levels are met and KPIs maintained. Operations teams are trained across the client portfolio, so they can act as a complete resource, whether to assistin times of high volume or to achieve ongoing objectives.An out-of-hours service is provided at no extra charge. To reduce waste, IPM has set up an internal resources management committee, which ensures that new initiatives are created, to the benefit of the company, its clients, and the wider world. It has received Bronze, Silver and Green Environmental Awards. IPM does not intend to rest on its laurels. It recently completed the government-sponsored Growth Accelerator programme and launched a three-year business strategy to support its ambitious growth plans.Of the benefits of entering the Re:locate Awards, Alan Bentley says, &#x;The award programme has allowed us to reflect on the progress we&#x;ve made and recognise how far we&#x;ve developed. It&#x;s provided us with a showcase for our services and enabled us to demonstrate how our culture of outstanding customer service adds real value.&#x;www.ipmglobalmobility.comRe:locate Relocation Service Provider of the Year Award sponsored by Skyline Worldwide&#x;Shortlisted:Cornerstone Relocation GroupInterdean Relocation ServicesMobility Services InternationalTTA Relocation Management Consulting