This article is taken from the 2021 Relocate and Think Global People Awards supplement.Click on the cover to access the digital edition or on the links below to read all of the articles on our website.

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In an incredibly trying year, many DSPs have experienced and overcome the twin challenges of an existential threat to their business from a steep fall in assignment volumes and the complexity of lockdowns, including fast-changing immigration and public health requirements.Yet, entries in this category describe how destination service providers (DSPs) – those on the frontline of delivering excellent assignee experience – have strengthened their resilience during the global pandemic and raised service levels despite significant hurdles.The best DSPs and their employees have responded to the pandemic with agility, technological innovation and customer focus. In the process, they have underscored their vital role in sustaining global economic growth by helping to keep people and businesses on the move.

Building for the future

The winner of this category, IKAN Relocation, deployed strong leadership and forward-thinking resource management to adapt, survive and further strengthen their capabilities during the pandemic.The Relocate Award judges lauded the employee mobility management company for how it has set a “great example” by focusing on the interlinked goals of employee retention and business continuity.The New Delhi-headquartered company achieved this by recognising the Scottsdale Paradox: that the key to survival rests in both recognising the scale and reality of a challenge, while believing it is possible to overcome it.At a time of 70% reduction in workflow – when any company could have made the choice to make redundancies – IKAN’s leadership reallocated resources to employee training and development, retaining jobs and building back stronger.IKAN also revised its practices to deal with the pandemic, putting greater emphasis on assignee wellbeing and its three  technology platforms for assignment tracking, orientation and home search, to help improve services for customers.

Continuity through people

IKAN’s employees have been able to grow their skills and knowledge to personally and safely assist assignees and their families in quarantine and during relocation. The judges praised the many “amazing” individual examples of support. Each was made possible by a dedicated team committed to their company and wellequipped to carry out their duties. This is testament to how IKAN Relocation recognises the importance of its employees, nurtures their sense of belonging and the assignees they are responsible for.“IKAN’s employees demonstrated their engagement and passion by going the extra mile over and over to support their assignees, on a personal level, during this difficult time for all,” said the judges.Glowing client testimonials, 100% satisfaction rates, multiple industry awards and a growing order book speak to the impact of the innovations and personal service IKAN Relocation has offered its India-inbound clients during the past 12 months.“I am so pleased to receive this award on behalf of the entire IKAN team,” said Rohit Kumar, Joint Managing Director of IKAN Relocation Services India. I call it the Oscars of Relocation. Thank you Relocate Global for this.”www.ikan.com

Award sponsored by The Ascott Limited

The 2021 Relocate and Think Global People Awards Supplement - Out Now

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