Excellence in family support

This Award is for individuals and organisations, from any sector, which provide a specialist service to relocating employees and their families. All types of family support are celebrated in this category, although education consultants should note that they should enter in category 6, which specifically relates to schools and educational issues.

Entrants to this family supportcategory might include individuals and organisations that provide support, for example, to dual career couples, to address special needs for family members (children, elders), networking, mentoring and coaching services for family members, and support for the relocation of pets, etc.

This category also covers specialists offering language and cross-cultural support, childcare services, concierge services, etc.

In addition, firms providing support with compliance management including tax and immigration services supporting individuals and their families, and removals management may also enter this award category.

Entrants must explain the service they provide, who the recipients are and in what way they provide an excellent service and significant contribution to relocating employees and their families, with supporting evidence. They should also highlight how they add value to the relocation experience of their clients – both the relocating families, and the corporate client. The focus should be on the provision of flexibility and choice to support families on the move.

Case studies that explain how flexibility and choice was devised and implemented, who was involved, the benefits to assignees’ families/the business/corporate clients and how these were measured are welcome. Examples of service delivery in challenging locations are also welcome.

Entrants must:

Highlight how your entry is inspirational and why you should win this award category
Demonstrate a people-centred approach and the importance of flexibility and choice
Explain how an exceptional quality and personalised mobility experience is provided and to whom it applies
Demonstrate a responsive, resource-efficient and cost-effective service, showing how value is added to the mobility experience
How you manage your own people so that they demonstrate commitment, engagement and passion in service delivery
The size of their organisation: 1–24 employees, 25-49 employees, 50–99 employees or 100+ employees

Entrants should also indicate:

Details of how they use technology and/or digital and social media to communicate with corporate clients, assignees and their families, and others in the supply chain
Proof of consistently high standards and customer satisfaction, such as client and customer feedback forms and/or testimonials
New talent management and recruitment drivers from corporate clients as appropriate
Highlight a project or case study as appropriate
Proof of their ability to lead, manage and communicate exceptionally well, both internally and externally, with clients and other providers
Whether they belong to a network of providers, and how they collaborate to offer wider services or cover multiple locations

The judges will be looking for proof of consistently high standards and excellent service – for example, customer/client testimonials, feedback forms and/or survey results.

Subject to sufficient breadth of entries, we will subdivide this category to reward different types of family support.

Download the entry form to enter now! (1366k)