Serviced apartment visitors can now ‘Stay with Confidence’, as hygiene guarantee launched

The serviced apartment sector formalises cleaning and sanitisation standards to reassure both those buying accommodation and guests. What is the "Stay with Confidence" promise?

Since the outbreak of Covid-19 began affecting everyday life, the serviced apartment sector has come into its own, housing guests isolating away from home, key workers on call and some of those most vulnerable to the virus.Serviced apartments offer safe, self-contained accommodation with homelike conveniences such as kitchens, washing machines, welcome packs and keyless entry systems. All of this is backed by  professional levels of service and hygiene, so guests remain safely isolated and self-sufficient.

"Stay with Confidence" promise

To reassure future guests in the wake of Covid-19, the Association of Serviced Apartment Providers is launching the ‘ASAP Stay with Confidence Promise’ as part of its accreditation process, ensuring levels of cleanliness that are pandemic-proof whateverthe future brings.The hygiene standard covers a multitude of elements, both before and after a guest stay. It ranges from the pre-arrival deep-cleaning of rooms, lift buttons and other touch-points, to PPE worn by staff within the premises; and from hands-free entry and plenty of sanitiser gel, to a period of non-occupation between guest stays to avoid cross-contamination. James Foice, ASAP CEO, says, “When we realised how hard it was to find suitable places to live during the crisis, we worked closely with councils and public bodies to offer safe serviced apartments to those desperate to isolate close to work, or needing emergency accommodation. “The comments we got back were allabout the standard of cleanliness and the ability for guests to isolate safely, in comfort, made us realise how the industry was calling out for a formalisation of standards that we can all meet, across the industry. Crucially, this offers that all-important reassurance to visitors and travel buyers that serviced apartments offer a vision of accommodation post-COVID.”Marcia Gomez, Managing Director of Cotels, joined the ASAP Emergency House Support Scheme to provide safe and secure accommodation to those in need.She says, “As a team we have been vigilant in ensuring that social distancing measures are in place, including suspending weekly servicing and delivering linen packs in lieu, keyless entry for new arrivals, 24-hour telephone contact and stringent cleaning processes, most relating to combating the spread of Covid-19.“It’s been a challenging time for everyone the past few weeks, so the support, advice & tools being offered by ASAP have and will continue to be, invaluable to us all. Safety and cleanliness to build traveller confidence is going to be paramount in the ‘new world’. The accreditation scheme will play an important role in this.”

What is a serviced apartment? 

Serviced apartments are ideal for anyone needing to stay away from home in a safe, secure space where they can more easily control their environment and hygiene standards. This makes them perfect for business travellers, key workers and anyone needing to self isolate. The space will give them complete autonomy along with many home comforts and the ability to look after themselves by using the kitchens, cooking and laundry facilities that are on offer within each one.

Where can I find the Stay with Confidence Directory?

ASAP offers the industry ISAAP Membership and Accreditation which cover different levels from Compliance to Premium Quality, and offer buyers and guests reassurance about the standard of service and accommodation they can expect.ASAP’s directory, is the world’s first directory for the Serviced Apartment sector and has a portal to lead both those looking for accommodation and those offering it to register their needs or availability. These Serviced Apartment Provider and Agent companies listed have all met a minimum standard of ISAAP Compliance and Accreditation giving assurance to the consumer that the required standards of safety, security and duty of care have been met.  

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