Destination Service Provider of the Year – Regional/Global


Winner of the 2021 Relocate Award for Destination Service Provider of the Year – Regional/Global
Relocate Awards Supplement
This article is taken from the 2021 Relocate and Think Global People Awards supplement.
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Elite Woodhams Relocation Pty Ltd (EWR) provides a range of destination services to corporate and individual clients throughout Australia and Asia, as well as in the UK, New Zealand and a number of Pacific Nations.Despite Covid-19, the team supported over 400 employees move around the world in 2020, earning EWR stellar testimonials and a world-class Net Promoter Score of 87.5. Through its focus on its clients and its team, EWR has now added a Relocate Global award to its achievements.Holding both ISO9001 certification and the EuRA Quality Seal, EWR and its team of 12 staff and 58 independent consultants achieved all of these outstanding outcomes by demonstrating a “highly personalised approach to managing clients and also ensuring support for its workforce, resulting in commitment and engagement during a very difficult year,” commented the judges.

Mobility with meaning

Among the many examples of responsiveness to client needs was the case of a young family relocating to Fiji. EWR’s consultant proactively addressed issues they weren’t aware of, starting with making a video of what the arrival procedure at the airport would look like, hiring a cot from the local hotel while theirs was in transit and organising a hire car to be available during Easter closures. Her local knowledge also allowed her to steer the family away from the lifestyle property they thought they wanted towards a more secure, family-friendly option that works better.Sustainability is a cornerstone of EWR’s approach to providing the best possible individual service for its clients, team members and the wider industry. The goal is to ensure a truly settled and thriving individual or family. Team members all over the world are encouraged and supported to live and breathe EWR values: Be Delightful, Be Proactive, Be Curious, Be Meaningfully Connected and Be Dependable.EWR’s work also makes a real difference, not only to assignees and their families, but also to its people and their families in locations where there are no government safety nets. EWR supports clients relocate their employees to some of the world’s most remote locations. By engaging a relocation consultant in Papua New Guinea, not only did this give assignees the best possible service and local support, but also brought an income into the community.

Teamwork key to success

EWR also invests in the ongoing development of its team and infrastructure. During the pandemic, as well as innovating to meet clients' specific needs, onboarding new staff members and supporting hundreds of clients around the world, EWR took the time to take care of its staff members and celebrate their success.Accepting the award virtually in front of Sydney Opera House, Anna Kavelj of EWR said, “Thank you so much for this award. It means the absolute world!”

Award sponsored by The Ascott Limited

The 2021 Relocate and Think Global People Awards Supplement - Out Now

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