Excellence in family support

Winner: BiCortex Languages & Translations

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This article is taken from the 2025 Awards supplement in the Summer 2025 issue of Think Global People magazine

Click on the cover to access the digital edition.

View your copy of the Summer 2025 issue of Think Global People magazine.

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“Supporting families during relocation is not just a service, it’s a responsibility.” — Inigo Lopez, CEO, BiCortex Languages & Translations

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Our Excellence in Family Support category is crucial in response to skill shortages and the importance of supporting international employees and their families, as well as dual-career couples, in settling successfully in their new location and thriving. It is a keystone for employee engagement and supports the culture of organisations that put people at the heart of their global mobility initiatives and policy.

Putting families first: a human-centred relocation experience

We were delighted to welcome Kelly Blackaby, HR Director for Europe and the Middle East at Mavenir and a judge for the first time, onto the stage to present the trophy. She was impressed by how the winning company, BiCortex Languages & Translations, delivered highly personalised relocation support with local experts in 85 countries.

The judges commented, “This is a highly responsive company that addresses the need for language tuition and translation effectively and quickly.

BiCortex relocation support looks to combine personal care, local expertise, and shows proven results to make moves smooth and stress-free.”

Brenda Levis, President of NYC Navigator, accepted the trophy on behalf of Inigo Lopez, CEO of BiCortex Languages & Translations and read their response, “Supporting families during relocation is not just a service, it’s a responsibility. From language training to cross-cultural support, we are proud to help families feel at home, wherever life takes them.”

“BiCortex are passionate about supporting families throughout every stage of the relocation process with personalised care, real-time, human solutions and a truly human approach. This award reflects the dedication of our amazing team and the trust placed in the, by our clients. Thank you for celebrating the work that they love to do”

Tailored solutions, global reach: innovation in real-time support

The judges commented: “A fast-paced awards submission video explains what the company does, and we meet many of the coordinators. Interesting examples of real-life needs, such as translating a birth certificate within 42 minutes. The employees have relocated themselves and clearly understand the need to learn a foreign language quickly to integrate and settle.”

The use of social media is highlighted to maintain strong client connections and accessibility globally. A combination of communication through WhatsApp, email and phone makes a difference to families on the move and under pressure. Feedback scores are high and testimonials support this.

Communication is prioritised with accessibility in mind, considering time zones, which highlights the urgency of many relocation requirements. The company specialises in tailored learning, addressing individual needs. With a team of only 30+ employees, they deliver personalised services that ease transitions for families worldwide. They keep costs low with their bespoke CRM app, which tracks learner progress and adjusts lessons accordingly. Their ability to respond quickly ensures high-quality services and real-time feedback addresses issues immediately.

They are proud of their document services tailored to each country’s requirements. Their ability to manage complex language and country combinations simplifies the process for assignees, even in urgent situations.

The company is proud to go beyond instruction, ensuring families feel heard, valued and supported.

Technology, a people-centred approach and dedication to continuous improvement are what make them a worthy recipient of this award in fast-paced, challenging and cost-driven times.

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As the BiCortex Languages team were not able to attend the Awards ceremony in person, the trophy was received in Central Park, New York by Maggie Williams (left), Global Client Services Director via envoy Alexa Bronfman of NYC Navigator. The trophy made its way from London, where it was accepted on the night by Brenda Levis, President, NYC Navigator (winner of 2025 award for Destination Service Provider – Local) on behalf of the BiCortex team. The trophy’s relocation journey continues from US to Spain!

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See the Winners Announced Page

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Visit the BiCortex Languages & Translations website

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Watch the winner's voxpop interview

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Watch the Award Ceremony video highlights

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Read about award-winning global mobility, leadership and education in the upcoming Summer issue of Think Global People magazine, with the teams and organisations being celebrated in the Relocate Think Global People Awards 2025. Secure your copy here.

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